This is a true story from the WordPerfect helpline. Needless to say the helpdesk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause".
Actual dialogue of a former Wordperfect Customer Support employee:
"Ridge Hall computer assistant; may I help you?"
Client: "Yes, well, I'm having trouble with WordPerfect."
Tech: "What sort of trouble?"
Client: "Well, I was just typing along, and all of a sudden the words went away."
Tech: "Went away?"
Client: "They disappeared."
Tech: "Hmm. So what does your screen look like now?"
Client: "Nothing."
Tech: "Nothing?"
Client: "It's blank; it won't accept anything when I type."
Tech: "Are you still in WordPerfect, or did you get out?"
Client: "How do I tell?"
Tech: "Can you see the C: prompt on the screen?"
Client:"What's a sea-prompt?"
Tech: "Never mind. Can you move the cursor around on the screen?"
Client: "There isn't any cursor: I told you, it won't accept anything I type."
Tech: "Does your monitor have a power indicator?"
Client: "What's a monitor?"
Tech: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Client: "I don't know."
Tech: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Client: "Yes, I think so."
Tech: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Client: ".......Yes, it is."
Tech: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Client: "No."
Tech: "Well, there are. I need you to look back there again and find the other cable."
Client: "....... Okay, here it is."
Tech: "Follow it for me, and tell me if it's plugged securely into the back of your Computer."
Client: "I can't reach."
Tech: "Uh huh. Well, can you see if it is?"
Client: "No."
Tech: "Even if you maybe put your knee on something and lean way over?"
Client: "Oh, it's not because I don't have the right angle - it's because it's dark."
Tech: "Dark?"
Client: "Yes...the office light is off, and the only light I have is coming in from the window."
Tech: "Well, turn on the office light then."
Client: "I can't."
Tech: "No? Why not?"
Client: "Because there's a power outage."
Tech: "A power... A power outage? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Client: "Well, yes, I keep them in the closet."
Tech: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Client: "Really? Is it that bad?"
Tech: "Yes, I'm afraid it is."
Client: "Well, all right then, I suppose. What do I tell them?"
Tech: "Tell them you're too @#*?! stupid to own a computer!"
